Concerns about a school or service

Published
20/11/2025
Last updated
17/12/2025

We do not investigate complaints about individual schools, settings and services or teachers.

You need to contact the school or local authority to make a complaint. 

The local authority education department is responsible for complaints about individual schools, settings and services or teachers.

Local authority contact details

You can get local authority contact details on the COSLA website.

If you're not satisfied with the response

If you're not satisfied with the local authority response you have the right to contact the Scottish Public Services Ombudsman (SPSO).

The SPSO handles complaints about public services in Scotland.

The SPSO will consider complaints which have been through the formal local authority complaints process. 

How to contact SPSO

Online

Go to SPSO 'Contact us' for:

  • information on complaining about specific services
  • an online complaint form
  • a form you can download (PDF)

Phone

0800 377 7330

Post

SPSO, Freepost

In person

SPSO
Bridgeside House
99 McDonald Road
Edinburgh
EH7 4NS

You can get more information on the SPSO website.